A9 Med Return Policy

At A9 Med, we strive to ensure your complete satisfaction with every purchase. However, if you need to return an item, please review our return policy below:

Return Guidelines:

1. Return Authorization:
- All returns must be authorized by A9 Med. A Return Goods Authorization (RGA) will be issued for approved returns.
- The RGA is valid for 15 days from the date of issue. Items must be returned within this period to be eligible for credit. Returns received after 15 days will not be credited.

2. Non-Returnable Items:
The following items cannot be returned for credit:
- Special Order (Custom) or Non-Stock items
- Hazardous Materials
- Unsaleable items, altered or damaged packaging, broken down packages, or breached packages
- Items prohibited by law from being returned
- Products with less than 6 months shelf life (based on the expiry date on the product)
- Final Sale Items
- Items that require refrigeration
- Enteral Nutrition & Supplements

3. Condition of Returned Items:
- Only unused and undamaged items in their original packaging will be accepted for return.
- Used or damaged items upon receipt may not be credited.

4. Shipping Costs:
- Shipping costs for returned items are non-refundable. Customers are responsible for all return shipping charges.

5. Return Period:
- Customers have 15 days from the date of receipt of the goods to initiate a return.

If you have any questions or need assistance with your return, please contact our customer service team. Thank you for choosing A9 Med.