A9 Medical Privacy Policy

Last updated: Aug 6, 2024.

We know that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This Privacy Notice describes how A9 Medical and its affiliates (collectively "A9 Medical") collect and process your personal information through A9 Medical websites, devices, products, services, online and physical stores, and applications that reference this Privacy Notice (together "A9 Medical Services"). By using A9 Medical Services, you are consenting to the practices described in this Privacy Notice.

Please read our Additional State-Specific Privacy Disclosures and Consumer Health Data Privacy Disclosure for additional information about the processing of your personal data and your rights under applicable U.S. state data privacy laws.

What Personal Information About Customers Does A9 Medical Collect?

We collect your personal information in order to provide and continually improve our products and services.

Information You Give Us

We receive and store any information you provide in relation to A9 Medical Services. You can choose not to provide certain information, but then you might not be able to take advantage of many of our A9 Medical Services.

Automatic Information

We automatically collect and store certain types of information about your use of A9 Medical Services, including information about your interaction with products, content, and services available through A9 Medical Services. Like many websites, we use "cookies" and other unique identifiers, and we obtain certain types of information when your web browser or device accesses A9 Medical Services and other content served by or on behalf of A9 Medical on other websites.

Information from Other Sources

We might receive information about you from other sources, such as updated delivery and address information from our carriers, which we use to correct our records and deliver your next purchase more easily.

For What Purposes Does A9 Medical Use Your Personal Information?

We use your personal information to operate, provide, develop, and improve the products and services that we offer our customers. These purposes include:

- Purchase and delivery of products and services: We use your personal information to take and handle orders, deliver products and services, process payments, and communicate with you about orders, products and services, and promotional offers.

- Provide, troubleshoot, and improve A9 Medical Services: We use your personal information to provide functionality, analyze performance, fix errors, and improve the usability and effectiveness of the A9 Medical Services.

- Recommendations and personalization: We use your personal information to recommend features, products, and services that might be of interest to you, identify your preferences, and personalize your experience with A9 Medical Services.

- Comply with legal obligations: In certain cases, we collect and use your personal information to comply with laws.

- Communicate with you: We use your personal information to communicate with you in relation to A9 Medical Services via different channels (e.g., by phone, email, chat).

- Advertising: We use your personal information to display interest-based ads for features, products, and services that might be of interest to you. We do not use information that personally identifies you to display interest-based ads.

- Fraud Prevention and Credit Risks: We use personal information to prevent and detect fraud and abuse in order to protect the security of our customers, A9 Medical, and others. We may also use scoring methods to assess and manage credit risks.

 What About Cookies and Other Identifiers?

To enable our systems to recognize your browser or device and to provide and improve A9 Medical Services, we use cookies and other identifiers.

 Does A9 Medical Share Your Personal Information?

Information about our customers is an important part of our business, and we are not in the business of selling our customers' personal information to others. We share customers' personal information only as described below and with subsidiaries A9 Medical controls that either are subject to this Privacy Notice or follow practices at least as protective as those described in this Privacy Notice.

- Transactions involving Third Parties: We make available to you services, products, applications, or skills provided by third parties for use on or through A9 Medical Services. You can tell when a third party is involved in your transactions, and we share customers' personal information related to those transactions with that third party.

- Third-Party Service Providers: We employ other companies and individuals to perform functions on our behalf. These third-party service providers have access to personal information needed to perform their functions, but may not use it for other purposes.

- Business Transfers: As we continue to develop our business, we might sell or buy other businesses or services. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Notice (unless, of course, the customer consents otherwise). Also, in the unlikely event that A9 Medical or substantially all of its assets are acquired, customer information will of course be one of the transferred assets.

- Protection of A9 Medical and Others: We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our Conditions of Use and other agreements; or protect the rights, property, or safety of A9 Medical, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

 How Secure Is Information About Me?

We design our systems with your security and privacy in mind.

- We work to protect the security of your personal information during transmission by using encryption protocols and software.

- We follow the Payment Card Industry Data Security Standard (PCI DSS) when handling credit card data.

- We maintain physical, electronic, and procedural safeguards in connection with the collection, storage, and disclosure of customer personal information. Our security procedures mean that we may ask to verify your identity before we disclose personal information to you.

- Our devices offer security features to protect them against unauthorized access and loss of data. You can control these features and configure them based on your needs.

 What About Advertising?

- Third-Party Advertisers and Links to Other Websites: A9 Medical Services may include third-party advertising and links to other websites and apps. Third-party advertising partners may collect information about you when you interact with their content, advertising, and services.

- Use of Third-Party Advertising Services: We provide ad companies with information that allows them to serve you with more useful and relevant A9 Medical ads and to measure their effectiveness. We never share your name or other information that directly identifies you when we do this. Some ad companies also use this information to serve you relevant ads from other advertisers.

 What Information Can I Access?

You can access your information, including your name, address, payment options, profile information, and purchase history in the "Your Account" section of the website.

 What Choices Do I Have?

- If you have any questions as to how we collect and use your personal information, please contact our Customer Service.

- You can add or update certain information on pages such as those referenced in What Information Can I Access?. When you update information, we usually keep a copy of the prior version for our records.

- If you do not want to receive email or other communications from us, please adjust your Customer Communication Preferences.

- You may adjust your personalized advertising preferences by visiting Your Ads Privacy Choices.

- If you want to browse our websites without linking the browsing history to your account, you may do so by logging out of your account here and blocking cookies on your browser.

 Are Children Allowed to Use A9 Medical Services?

A9 Medical does not sell products for purchase by children. We sell children's products for purchase by adults. If you are under 18, you may use A9 Medical Services only with the involvement of a parent or guardian. We do not knowingly collect personal information from children under the age of 13 without the consent of the child's parent or guardian.

 Conditions of Use, Notices, and Revisions

If you choose to use A9 Medical Services, your use and any dispute over privacy is subject to this Notice and our Conditions of Use, including limitations on damages, resolution of disputes, and application of the law of the state of Washington. If you have any concern about privacy at A9 Medical, please contact us with a thorough description, and we will try to resolve it. Our business changes constantly, and our Privacy Notice will change also. You should check our websites frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.